While revenue-per-rep is ultimately the most critical sales performance metric, there are other areas sales managers should focus on. Some managers fall into the trap of becoming too focused on quota and “making the number” to lose track of vital performance metrics.
Managers can exercise a greater degree of control over sales performance and activity metrics. By focusing on these critical areas within their control, sales managers can improve sales performance and grow revenue.
To improve your sales reps’ performance, we have outlined several vital sales metrics and KPIs that you should focus on.
1. Time Spent Selling
Take the time to measure how much time your reps spend selling. This step can help you identify any issues that are hampering sales performance. Time, after all, is the most precious commodity of the sales rep.
Look to eliminate sales roadblocks. For example, many reps today struggle to locate relevant content. It is estimated that sales reps spend between 6.5 and 8.8 hours per week searching for information.
If content retrieval issues are holding your sales team back, consider introducing Quark Sales Enablement that eliminates this inefficiency and improves sales performance.
2. Lead Response Time
Business today is moving at an increasingly rapid pace. The rise of inbound marketing means companies are becoming more focused on online tactics to generate leads. However, research has shown that the life span of an online lead can be relatively short. Speed of response is critical.
Companies that try to contact a lead within an hour of the initial query are seven times more likely to qualify the lead than those who waited even an hour longer. Companies that wait a full 24 hours before contacting the lead are 60 times less likely to qualify the lead than those who responded within the first hour.
Quick response time can boost the performance of your sales team considerably. Chances are your company is making a considerable investment in marketing to build an online presence and develop collateral to drum up leads. Ensure this investment pays off by responding to leads quickly and efficiently.
3. Marketing Collateral Usage
According to the AMA (American Marketing Association), 90% of marketing content goes unused by sales. Simultaneously, investment in content marketing continues to rise and now counts for 16% of the overall budget, according to the Information Technology Services Marketing Association. This kind of inefficiency can have a significant impact on your team’s sales performance.
Implementing next-generation sales content management software is one way to boost sales and marketing performance levels. Prioritize software that closes the sales marketing loop and allows you to measure marketing collateral usage. Think about introducing systems and processes that will enable marketing leaders to push relevant content to sales reps directly.
4. Opportunity Win Rate
Keeping track of the opportunity win rate gives you some insight into your reps’ ability to close a deal. Closing ability is quite a large part of sales performance. Some of your representatives might be great at networking and working a deal through the pipeline, only to fail when it comes to closing consistently.
By keeping an eye on this metric, you can work with reps who consistently post low opportunity rates. Sometimes sitting in with these reps on a call or providing coaching can make all the difference. Suppose the rep’s performance continues to suffer due to low opportunity win rates. In that case, you could think about transferring the rep to a new role as a sales development representative (SDR), where they can use their strengths to move leads through the pipeline.
5. Average Deal Size
The average size of closed-won deals is a metric that can change quickly flag deals that may not be worth pursuing. One of your priorities as a sales manager is to ensure your reps spend their time as wisely as possible. You might also learn that reps are veering towards smaller deals because they are easier to close instead of pursuing the most significant opportunities.
If your average deal size is smaller than you would like, take some time to assess your company’s lead generation efforts and why they are producing leads that end up in smaller deals. Liaise with marketing about ways lead generation can be tweaked to boost sales performance.
6. Sales Cycle Metrics
The average length of time it takes your reps to close a deal is another crucial metric for measuring the performance of your sales reps. It would help if you also looked to estimate the average time it takes a deal to pass through each stage of the sales pipeline. With this metric, you will quickly be able to flag values that are less likely to close by the amount of time they are taking to progress.
You will also be able to identify sales bottlenecks and take action. Perhaps your reps need some expert coaching, or if the deal looks like it could amount to a considerable time investment, but the likelihood (based on average sales cycle duration) of a win is relatively low, it might be time for your rep to invest their time in deals that are statistically more likely to convert. By arming yourself with this critical sales cycle information, you can quickly eliminate sales bottlenecks and give your team direction on how they should invest their time.
7. Cost of Sales to Revenue Ratio
This sales performance metric reflects the overall efficiency of the sales division. Total costs include salaries, commissions, expenses for your sales organization. Over time this metric can help you gauge the level of investment needed to reach a certain performance level. You will tell how much of an investment it took your company to achieve annual revenue. Measure your sales cost to revenue ratio against the industry average to see how your levels of sales productivity stack up.
8. Sales Funnel Leakage
According to Phocas, sales funnel leakage is a crucial metric to gauge as it indicates whether holes exist in your sales funnel. With the right measurement, you can also determine precisely where those holes are, what’s causing them, and gain insights on how you might plug those leaks — which isn’t only leeching potentially valuable leads but also revenue.
Two key metrics provide insight into sales funnel leakage: lead response time (mentioned earlier in this post) and follow-up contact rate. Both of these metrics can point to the health and efficiency of your sales force. Businesses that respond promptly to leads are more likely to close deals, and persistence is, of course, crucial. Are your reps promptly reaching out to qualified leads? How often are they following up on leads? If there are significant time lapses between follow-ups and these leads are dropping out of the sales funnel before being deemed unqualified or not interested, you’ve identified a prime opportunity to boost your sales figures by plugging this hole.
9. Specific Action Metrics
Beyond metrics about outcomes, it’s also critical to evaluate sales performance based on measurable actions. Because factors such as the time it takes a sales rep to follow up on a lead can have such a substantial impact on whether your company wins the sale, identifying the most effective actions and setting KPIs based on those goals is a highly effective way to keep your sales team on track.
You can set action-based goals for your sales team at large or individual reps (or both). These goals are typically based on a target number of actions and a specified period (day, week, month, etc.). Geckoboard outlines a few good examples of action-based metrics such as:
- # of outreach emails sent
- # of first contact or follow-up calls made
- # of follow-up emails sent
- # of meetings scheduled or conducted
- # of proposals sent
10. Sales Volume by Location, Channel, or Territory
When it comes to boosting performance, the most insightful metrics can often be broken down into granular views, such as the number of new client acquisitions per rep, per location, sales territory, or channel. The insights gained from this granular data are often actionable, enabling enterprises to pinpoint new opportunities or identify the most profitable sales channels. By then focusing more marketing and sales power on these lucrative channels or customizing your messaging to the pain points specific to a location, you can intentionally and directly influence your sales figures moving into the next cycle.
11. Employee Satisfaction
While results- and action-based metrics indicate your sales organization’s health, it’s also vital to measure employee satisfaction. Ultimately, happier sales reps are more productive, and they tend to better engage with leads and close more deals.
What’s more, early indicators of a drop in team member satisfaction among your sales team can be preemptive indications of upcoming losses in revenue or declines in other metrics—as such, taking rapid action to boost morale can save your company from a numbers slump.
Written by Cóbhan Phillipson
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